Agile AV Solutions for a Global Electronics Manufacturing Partner
A global electronics manufacturer, in need of a faster and more agile AV partner, selected RoomReady to upgrade its conference rooms and training facilities across North America.
RoomReady provided AV solutions that were specifically implemented to:
- Quickly deploy AV systems, including a one-week installation for a primary conference room.
- Integrate new Webex solutions with the company’s existing Cisco phone system.
- Provide adaptable solutions for various spaces, including a 50-person training room and a divisible meeting space.
- Offer superior, long-term support to ensure all systems operate flawlessly.
SERVICES PROVIDED
AV Installation and Upgrades
Video Conferencing Solutions
AV Integration
AV Support
A Global Electronics Manufacturer
A global electronics manufacturer with a major North American headquarters needed a better way to manage its AV projects, seeking more control, speed, and simplicity than their current integrator could provide. They sought a proven AV partner who could deliver a complete conference room installation in just one week, a promise their team was initially skeptical of.
The Challenge
As a newly hired Sr. IT Manager observed the facilities team’s struggles with a local integrator, the company faced critical challenges:
- Slow Deployments: The previous vendor monopolized a single room for “weeks on end,” causing significant project delays and frustration.
- Lack of IT Control: The existing process did not allow the IT team to have sufficient control over the timeline and execution of AV projects.
- Inflexible Solutions: The company needed a partner who could adapt to unique physical spaces, like a curved conference room , and accommodate last-minute changes to room functionality.
The IT Manager’s goal was clear: find a partner who could deliver on promises of speed, simplicity, and reliability.
The Solution
RoomReady delivered a customized solution focused on demonstrating speed, flexibility, and long-term value:
- Rapid, Flexible Installations: RoomReady successfully delivered the primary conference room installation in just one week as promised, even while adapting the setup on-site to fit the room’s curved shape. They also responded to a last-minute change for another room, quickly adjusting its audio to allow for Q&A functionality before the next scheduled panel.
- Multi-Platform Video Conferencing: The team enabled the company to expand beyond its traditional use of Skype by installing Webex video conferencing solutions with Cisco endpoints. They also created a clear path to enable Bring Your Own Meeting (BYOM) capabilities for Microsoft Teams and Zoom.
- Integration with Existing Systems: To enhance a large training room, RoomReady adapted a standard solution to integrate with the building’s existing Cisco phone system, microphones, and ceiling speakers.
- Superior Ongoing Support: RoomReady provides a highly responsive support experience, with an average response time of less than an hour and a 98.3% resolution satisfaction score, leading to a four-year renewal of their support agreement.
The Results
- Increased IT Control: The new partnership gave the IT team the control over AV projects they had been lacking with previous integrators.
- Proven Speed and Flexibility: RoomReady successfully delivered a complex installation in just one week and adapted to last-minute project changes seamlessly, proving their agility.
- Executive Confidence and Expansion: The high quality of RoomReady’s work caught the eye of executives, leading to additional projects and even prompting an out-of-cycle budget request to upgrade another facility.
This success led to RoomReady solutions being deployed in multiple locations across the company’s North American offices, including a training room in Oregon and a divisible space in New York.
Key Metrics
- Multi-Platform Interoperability: Fully interoperable rooms for Zoom, Webex, and Microsoft Teams.
- Rapid Support Response: A team that responds to support requests, on average, within an hour.
- 98.3% Support Satisfaction: An average support satisfaction score of 98.3% from users.
What the Global Electronics Manufacturer Says
“On the occasion we have a problem, RoomReady is quick to respond and lets us know how they’ll go about fixing it, and how long it will take. I really appreciate that level of transparency.”
– Sr. IT Manager
Why Choose RoomReady?
- Speed That Delivers: We complete complex installations in a fraction of the time of other integrators, getting your rooms up and running faster.
- Flexible by Design: We adapt to any challenge, from unique room shapes to last-minute changes in functionality, without missing a beat.
- Transparent Support You Can Trust: With rapid response times and clear communication, our support team keeps your rooms working continuously.
Ready to Transform Your Collaboration Spaces?
Let RoomReady bring simplicity, quality, and reliability to your organization’s AV needs.
Contact Us to learn more.